Returns

Change of mind returns
we understand that sometimes customers may change their minds about a purchase. However, we kindly request that you choose carefully, as we do not provide refunds or exchanges simply if you change your mind or there is a change in your circumstances.

We take pride in providing detailed product descriptions and images to ensure that our customers are fully informed about their purchases prior to completing the transaction. We encourage our customers to take the time to review this information carefully and to ask any questions they may have before making a purchase.
If you have any questions or concerns about a product, please do not hesitate to contact us. Our team is here to assist you and ensure that you are completely satisfied with your purchase.

Please note that we do offer solutions for items that are damaged or faulty. If you receive a damaged or faulty item, please contact us within 24 hours of delivery, and we will work with you to resolve the issue as quickly and efficiently as possible.

Wrong product delivered

Very occasionally we may accidentally ship the wrong product to you. If you have received an incorrect product, let us know as soon as you can, ideally within 24 hours of receiving your delivery. We will offer to send you the correct product and arrange for the pick-up and return of the incorrectly shipped product at no cost to you.

Faults and damages

If a product arrives and the packaging or the product itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately.

If you notice after a product arrives that it is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 24 hours of receiving your delivery.

The best solution to any product fault depends on the nature of the fault itself. The products you purchase from us also come with guarantees under the New Zealand Consumer Law which cannot be excluded. We will work collaboratively with you to find a solution that meets your rights under the New Zealand Consumer Law. However, you will not be entitled to a remedy for:

• Normal wear and tear
• Damage arising from improper assembly or modification (except if we or our contractors are responsible for the assembly)
• Damage arising from abnormal use or abuse
• Damage, wear and tear you cause after delivery (e.g. fabric, leather or timber)
• Damage resulting from a failure to take reasonable care to prevent the product from being of acceptable quality
• Damage to external or product packaging only
• Damage occurring during your own handling and transportation of goods

Your rights under the New Zealand Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and for compensation for any other reasonably foreseeable loss or damage caused by our products. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We exclude, to the fullest extent possible under law, all implied terms, guarantees and warranties whether statutory or otherwise, relating to the subject matter of these Terms.

You represent and warrant to us that we will not be liable for any expense or injury (including indirect loss such as loss of revenue, profits, anticipated savings, goodwill or business opportunity, injury to your reputation or lost time) in contract, tort, under statute or otherwise, howsoever caused including arising directly or indirectly from or in connection with these Terms.

Our liability to you for loss or damage of any kind arising out of these Terms will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage.

To the extent permitted by law, you agree that in no event shall our maximum aggregate liability exceed the amount paid by you for the products in question.

Cancellations

You may cancel all or part of an order before it reaches the dispatch processing stage in which case you can choose whether to receive a store credit voucher or refund in the amount you paid for the products (including shipping, assuming there are no other products remaining on the order to be shipped). After an order reaches the dispatch processing stage, cancellations or changes are only possible if we agree to them. As we aim to process your order as soon as possible, which could be within hours of you placing your order, requests for cancellations should be lodged as soon as possible after ordering. Once products have been shipped, you cannot cancel them. Products described as ‘made to order’ cannot be cancelled under any circumstances. Please be advised, for Next day, Fast Track and Click & Collect dispatch items, no cancellations or changes are permitted under any circumstances.

Exchange

Unfortunately, we do not offer exchanges of our products. Simply return your items in accordance with our Returns policy and place a new order.

Our rights

We reserve the right to refuse a return in cases where we cannot be reasonably satisfied that you purchased the product from us or where we are not responsible for the damage in accordance with our Faults & damages policy.